» The primary guest must be at least 18 years of age to be able to check into the hotel.

» Our standard check-in time is 12 noon, and you can check-in any time after that till your reservation is valid.

» It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhaar Card, Driving License, Voter ID Card, and Passport. Without an original copy of a valid ID, the guest will not be allowed to check-in. PAN Card is not acceptable as a valid ID card.

» Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress. Breakfast charges may be applicable for the child.

» Extension of stay would be provided on current room rates, subject to availability. Current room rates can be different from the rates at which the rooms were booked.

» Some Hotels allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.

» Pets are not allowed in the hotel premises.

» Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

» Certain destinations may have different policies for specific times during the year.

» Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the hotel room in a good condition and maintain hygiene and cleanliness.

» Certain policies are booking specific and are informed to the customer while making the booking.

» Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts and the booking may be put on hold or cancelled. In case of availability, FLYO will try to reinstate your booking when you contact us back or make a payment through our multitude of payment option.

» As we continue to strive to improve our services, FLYO may reach out to guests to get the feedback of their experience through calls or messages.

» We might reach out to you for offers.

» No Smoking Policy for FLYO Hotels: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.

» "FLYO" or any of its affiliates does not authorise any of its employees, consultants, and third-party vendors, associates to contact its guests via any mode of communication & offer promotional discounts in exchange for solicitation of monies/payments or other monetary transfers into digital wallets or bank accounts.

» Such instances are acts of fraud. Encountering & acting on the same is solely based on your own accord & discretion. Neither FLYO nor any of its affiliates/employees or associates will be responsible for any loss/liability arising out of such an event to any individual whatsoever.

» Early Check-in and Late Check-out:

• Early Check-in?(subject to availability):

Early check-in is subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:

• Before 12:00 AM, 100% early check-in charges for one day will be applied as per room rates for the previous day.
• Between 12:00 AM to 06:00 AM, 60% early check-in charges will be applied as per room rates for the previous day.
• Late Check-out ?(subject to availability):

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

• Between 11:00 AM to 12:00 PM, late check-out charges will not be applicable.
• Between 12:00 PM to 4:00PM, up to 30% of the room rate for the day will be charged for late check-out.
• After 4:00 PM, 100% of the room rate for the day will be charged for late check-out.

» For bookings of more than 10 nights, guests have to settle all outstanding payments for every 10 days. The hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

» You can cancel your booking using the FLYO website or mobile app. The applicable refund amount will be credited to you within 7-14 working days.

» For any assistance, please contact us.